Software support agreement
This is a short-form software support contract.
The support services that may be covered by the document include assistance with the use of software and the identification of bugs in software. The template assumes that support is to be provided in relation to a particular software system, rather than software generally. It also assumes that support will be accessed through some form of helpdesk.
If you want software maintenance services covered as well as as software support services, see our these agreements on website-contracts.co.uk.

Comments
Developer legal agreement
May I know, what is the format for the legal agreement that a web developer needs to contract the deal with the client?
Web development agreement
See: https://www.website-contracts.co.uk/web-development-agreement.html
Granting access to a prospective company
Which document should I use if I am granting temporary access to our website software and code to a prospective company which may come in as a our software provider.
Type of access
What sort of access are you providing? Eg are you providing access to a control panel, a server, compiled code and/or source code? What is the potential provider permitted to do with that access?
Server access with code
Hi Alasdair, they will be accessing our server which has all code and databases on there. They are evaluating the standard of it to see whether they can work with us.
NDA+
At a minimum, you would want a non-disclosure agreement in place. If they are reviewing proprietary source code, you may also want a restrictive source code licence. If they will be processing any personal data, you would need a data processing agreement to comply with data protection law.
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