Preventing claim from insurer

Single director company is preventing a claim from claimant by failing in his duty to co-operate with the insurer, by not answering post or phone. Insurer wont even consider claim by third party claimant unless the insured contacts the insurer, which he is failing to do. Can the director be personable held liable for the damages claim been pursued as he is directly preventing a claim from his company insurance? The company has no assets.