Chargeback question

I transacted with an overseas merchant using my credit and debit cards. However as the goods delivered are not up to my expectations. I have requested chargebacks from my bank. However my bank refuses to refund my transactions as they quote their card agreement stating that they are not responsible.

85 viewsconsumer law

Alasdair Taylor's Answer

Sorry, I’m not an expert on the rules regarding chargebacks, but see:

http://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

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