Do I need a delivery policy?
The publication of a dedicated delivery policy or shipping policy document is not a requirement of English or EU law. However, some of the information that you are obligated to publish to customers is most naturally included in such a policy. Leaving the legal rules to one side, the purpose of a website delivery policy is to outline the procedures related to the delivery of goods by the website operator. Primary objectives are: setting customer expectations regarding processes and fees; promoting consistency and reliability in order handling; managing customer inquiries and complaints; and mitigating risks and liabilities.
How do I write a delivery policy?
You have a few options here. You can write the delivery policy yourself, use a template or precedent policy, or instruct a legal professional to prepare or assist with the preparation of the policy.
What are the key features of a good delivery policy?
A basic delivery policy should include details of delivery methods, delivery timeframes, applicable fees and support contact information. A more comprehensive policy might also include details of order processing, tracking, notifications, delivery address requirements, exceptions to the general rules, what happens with lost or damaged goods.
What other sales-related documents might I need?
We supply a range of ecommerce documents via Website Contracts.
| Title | Description | Get the document on… | |
|---|---|---|---|
| T&Cs of sale | Terms covering the sale of goods or products from a website, whether on a B2C or B2B basis. |  |
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| Returns policy | If you make deliveries, you will also have to deal with returns. | |
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| Terms of use for an ecommerce website | Terms and conditions of use adapted for an online shop. | |
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| Privacy and cookies policy | A dedicated version of our privacy policy and cookies policy is designed for use with an online shop. | |
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